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November 9, 2010

Is this thing on?

As far as I can tell, my internet service provider has three levels of technical support.

Tier One Help is phone support. "My internet service has stopped working," I tell the nice girl on the phone. We go through the normal routine of unplugging, powering down, reconnecting, rebooting.

"Hmmm," she says. "Looks like your internet isn't working."

Tier Two Help is a nice cable repairman who shows up in person and goes through the same routine from the phone call: unplugging, powering down, reconnecting, rebooting.

"Well," he says. "Looks like your internet isn't working."

Tier Three Help is the person who actually fixes things. That person showed up this afternoon with a big toolkit and fancy devices and took wires out of my walls.

"You have noise on the line," he said.

"It's the CIA reading my email," I said.

"Uh, I'm going to check the outside line," he said. And quickly exited.

Now my service seems to be back online but just in case a special Third Tier To The Second Power team is coming tomorrow to check the neighborhood for special internet blahblah stuff. I'm just letting you know, Government, if you're reading. You may want to clear the line tomorrow.

Posted by laurie at November 9, 2010 3:44 PM